HAE operates a 365 day, 24 hours all encompassing maintenance solution for the residential and commercial sector. Our engineering team has the knowledge and experience needed to ensure that our customers receive unparalleled service. Each contract is tailor made to suit our clients’ requirements from routine to fully comprehensive.
HAE has the knowledge and ability to work with all security systems, as well as retro-fitting, or updating existing solutions where necessary.
Our fully comprehensive contracts afford clients total peace of mind. We provide an engineer on-site each week to carry out maintenance checks on all relevant systems, as well as bi-annual routine services.
Additionally, our clients are provided with a dedicated login for our helpdesk. This solution is administered through the office during office-hours and then the on-call engineers out of hours. (It is our service level agreement to have visited the site within 4 hours after the call-out has been sent.)
This gives our clients the added security of being able to trace any callouts they have made, as well as ourselves, it allows both parties to closely monitor any equipment issues that there may be, as well as trends.
We feel that this offers our clients peace of mind without an obtrusive onsite presence security, made pure and simple.
“Being on par in terms of price and quality only gets you into the game. Service wins the game.”– Tony Alessandra